They didn’t hate your product. They just forgot you existed. You got the sale. The order shipped on time. The customer didn’t complain. If anything,
Customer retention metrics show how well your business keeps customers over time and how strong those relationships really are. They reveal whether customers return, how
Customer Acquisition vs Retention remains a crucial decision for every business. As business owners, should you often chase new customers or work to keep the ones
Customer retention holds power to boost your store’s profitability, increase customer lifetime value, and create a tribe of repeat buyers who adore your brand. It
Do you know that it costs 5 times more to acquire a new customer than to retain an existing one? That’s why customer retention is
