Having a chat feature on your website can make a big difference. It lets visitors ask questions and get answers right away. If you use WordPress, there are many live chat plugins that can help with this. But which ones are the best?
In this blog, we’ll talk about the “Best WordPress Live Chat Plugins.” We’ll see which WordPress live chat plugins stand out and why they might be a good fit for your site. Let’s get started!
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What is WordPress Live Chat?
WordPress live chat helps the site owners to instantly connect with their audience. In simple terms, it allows you to chat with your website visitors in real-time. It is available with the WordPress live chat plugins that allow you to chat and solve problems immediately on your site.
With these plugins, a chat window appears on the site, promotes faster interactions, enhances customer engagement, and elevates user involvement.
Why use WordPress Live Chat Plugins?
WordPress live chat plugins serve as a helpful assistant on your website. Here’s why they’re great:
- They let businesses answer visitor questions right away.
- They quickly solve problems and give needed info, making it more likely for visitors to become customers.
- They suggest products or tips based on what each visitor might want.
- You can start chatting and helping visitors even before they ask for anything.
- They help manage many chats at once, making your customer service faster and better.
Pricing chart of the 10+ Best WordPress Live Chat Plugins
| WordPress Live Chat Plugins | Pricing plan |
| WordPress Live Chat Plugins for WooCommerce – LiveChat | Starts from $20/month. Full-time support team – $41/month, Customer service department – $59/ month, and do contact them if you are an Enterprise. |
| WordPress Live Chat Plugin – Olark | Free trial available. Full-featured live chat starting at $29 per month. |
| Userlike – WordPress Live Chat plugin | Free version available. For team – $90/ month, Corporate – $290/month, You can also request a demo if you are an Enterprise. |
| Tidio – Live Chat & Chatbots | Free version available. Starters – $29/ month. Chatbots start from $19/ month. |
| ThriveDesk – Best WordPress Live Chat Plugin for WooCommerce | Starter plan – $25/month (Best for startups and small teams Plus Plan – $49/month (Best for growing businesses that have full-time support teams) |
| WSChat – ELEX WordPress Live Chat Plugin | Free version available with basic features. The premium version of the plugin starts at $69 for a single site and goes up to $199 for 25 sites. |
| Tawk.To Live Chat | It is completely a free version. |
| JivoChat Live Chat – WP live chat plugin for WordPress | Free version available. Professional – $19/ month Enterprise – $38/ month. |
| Live Chat by Formilla – Real-time Chat & Chatbots Plugin | Free version available. Premium – $13.99/ month, Professional – $39.99/ month, Growth – 59.99/ month. |
| Smartsupp – live chat, chatbots, video recordings | Free version available. Standard – $19.5/month, Pro – $48/month, Contact the Smartsupp team for tailor-made solutions. |
| Crisp – Live Chat and Chatbot | Free version available. Pro – $25/ month Unlimited – $95/ month. |
Best WordPress Live Chat Plugins
Using the best WordPress live chat plugins is an amazing way to improve customer engagement and satisfaction. Choosing the right WordPress chat plugin can boost your success and take your brand to the next level.
Let’s dive in and discover the best WordPress live chat plugins!
WordPress Live Chat Plugins for WooCommerce – LiveChat
LiveChat is one of the best WordPress live chat plugins that allows you to communicate with your customers promptly. This plugin lets you send personalized messages based on different criteria. When you’re not online, you can use the chat widget as a way for customers to reach out or even sign up for your email list.
LiveChat comes with features that make your work easier and faster, like sending targeted messages. One notable application of this feature is the automatic display of messages on your checkout page when a shopper remains inactive. This plugin is better at customization than others. You can change its colors and messages to look like the rest of your website. Plus, it’s easy to set up quick answers for common questions and use chat labels to keep things organized.
Features
- LiveChat works well with any WordPress design, so you don’t need to change anything.
- You can connect it with many other apps and tools.
- It lets you stay in touch with your customers anytime and anywhere.
- You can use it in any language you want.
- Your customers can chat with you in a unique and easy-to-use chat box.
- You can see detailed info about your chats and how your chat agents are doing.
Pricing
For starters, it starts from $20/month, Full-time support team – $41/month, Customer service department – $59/ month, and do contact them if you are an Enterprise.
WordPress Live Chat Plugin – Olark
Olark is another best live chat WordPress plugin that makes it super simple to increase your sales. With Olark’s easy-to-use chat feature, you can quickly add live chat to your WordPress site and start chatting with your customers right away.
You can change how your chat box looks so it matches your site’s design. Plus, you can set up shortcuts and rules to make chatting even smoother. The plugin also lets you save and look up past chats, and it has a lot of other cool features that make chatting better.
Features
- Make your chat box match your website’s look.
- Send special messages based on what visitors are doing on your site.
- Keep track of chats, how happy your customers are, and how your chat agents are doing.
- Easily find old chats using a simple search feature.
- Make your own chat forms with a drag-and-drop tool.
- Share chats with your team and see how everyone’s doing.
Pricing
Full-featured live chat starting at $29 per month. You can also use the free-trial they provide.
Userlike – WordPress Live Chat plugin
Userlike is one of the leading WordPress live chat plugins. It lets you chat directly with people visiting your site or from social media. This helps brands stay close and friendly with their customers from the start to finish their experience.
Userlike is great for getting new customers and keeping in touch with old ones. It works like common messaging apps, letting you chat in real time or pick up the chat later. This makes it easy to talk to customers without any hitches. Also, you can adjust the tool based on what your business wants.
Features
- Use Userlike from anywhere to reply to messages.
- Give personal and focused help to your customers using the info it provides.
- Use automatic replies and chatbots that work with a smart, AI-powered help center.
- Connect it with other systems, like your customer list, to make things work even smoother.
- Switching from chat to video calls and screen sharing is effortless.
- Userlike protects the privacy of chats and follows important safety rules with GDPR to keep customer data safe.
Pricing
It starts with the free version. For team – $90/ month, Corporate – $290/month, and you can also request a demo if you are an Enterprise.
Tidio – Live Chat & Chatbots
Tidio is another of the best WordPress live chat plugins to communicate with customers instantly. You can quickly add a Tidio live chat feature to your site. This chat helps you connect with people visiting your site, making them happy customers. By chatting with them, you can improve their time on your site and increase sales by having personal chats.
Tidio also has a chatbot builder to help with your sales. It comes with many chatbot designs, including options to recover customers who left items in their shopping carts, offer discounts to returning customers, and collect information from potential customers automatically. This helps you sell more without doing extra work.
Features
- Gain insights into the pages your website visitors browse, allowing you to personalize your communication accordingly.
- Find out what your customers are typing in real-time.
- Stay connected with your customers while on the move through Tidio’s mobile app.
- Convenient drag-and-drop visual editor to create chatbots from scratch.
- Customers can buy items directly from the chat on your website.
- Tidio works well with other tools like Shopify, Messenger, and WordPress.
Pricing
The live chat plugin comes with a free version. Starters – $29/ month. Chatbots start from $19/ month.
ThriveDesk – Best Live Chat Solution
ThriveDesk is currently one of the best live chat solutions for WordPress websites and online stores. Designed with eCommerce in mind, it offers a powerful live chat system deeply integrated with popular WordPress platforms like WooCommerce.
This seamless integration allows you to handle orders, shipping, cancellations, and more directly within the chat widget, providing a seamless customer experience. With features like a customizable chat widget, real-time translation, AI-powered assistance, and granular analytics, ThriveDesk empowers you to deliver exceptional, personalized support to your WordPress customers across all communication channels.
Key features:
- Robust live chat system with eCommerce integrations for seamless order, shipping, and cancellation handling.
- Shared team inboxes for centralized customer communication and collaboration across departments.
- AI-powered knowledge base for efficient, context-rich customer support.
- Seamless eCommerce integrations with platforms like WooCommerce.
- Self-service customer portal (WPPortal) for order tracking and instant support.
- Customizable chat widget aligned with brand image.
- Real-time translation for assisting international customers.
- AI-powered editor for error-free, effective communication.
- Granular analytics for actionable insights on inquiries, resolution times, and agent performance.
Pricing:
Robust live chat for WordPress starting at $25/month.
WSChat – ELEX WordPress Live Chat Plugin
For businesses today, it’s important to help website visitors right away. A good way to do this is by adding a live chat plugin to your website. The WSChat – ELEX WordPress Live Chat Plugin is a popular choice because it has many cool features and makes chatting with customers easy.
The most noteworthy feature of this plugin is how it employs cutting-edge Artificial intelligence technology that uses OpenAI’s ChatGPT to increase customer satisfaction and improve customer interactions.
Feature
- A WordPress-optimized live chat widget with a pre-chat form.
- Help customers while they shop on your site.
- Check past chats and see what a customer has added to their shopping cart.
- Use advanced tech, like OpenAI’s ChatGPT, to give smart answers and even check your grammar.
- Connect with Google Dialog Flow to train how the chat replies.
- Using the Tag Feature, it is simple to add customer suggestions to an idea board.
Pricing
The WSChat plugin has a free version with limited features for those who want to test it out first. The premium version of the plugin starts at $69 for a single site and goes up to $199 for 25 sites.
Tawk.To Live Chat
Tawk.To WordPress chat plugin lets you easily see and chat with people visiting your website. This tool helps you answer questions, keep track of visitors, and create a help section where customers can find answers on their own.
With Tawk.To’s live chat, you can chat with visitors from many websites all in one place. It means you can answer and help people from one main area, ensuring you can talk to everyone visiting your websites.
Features
- Manage chats by marking them and giving them to certain team members.
- Streamline support processes by utilizing the free and customizable Knowledge Base.
- Check how your team is doing, look at past chats, and see how well you do with detailed reports.
- See what pages visitors are looking at in real time.
- Use Tawk.To’s mobile apps for Android and iOS to chat and get updates even when you’re away from your computer.
Pricing
It’s a Free Version.
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JivoChat Live Chat – WP live chat plugin for WordPress
JivoChat is another of the best live chat WordPress plugins which lets you gather all your chats from different places into one app. This makes it easier to talk to customers and help them out quickly.
This centralized approach enables you to handle customer interactions seamlessly and effectively. Engage with your website visitors in real-time, providing immediate assistance and nurturing them toward becoming paying customers. With JivoChat, you can optimize your customer engagement and conversion strategies.
Features
- JivoChat lets you chat with clients using many social media sites.
- If chat isn’t enough, you can offer to call your visitors.
- Save common messages and send them fast with shortcut keys, making chats quicker and easier.
- Set reminders for yourself or your colleagues to perform future actions related to specific customer conversations.
- Benefit from automatic and accurate translation of your live chat in both directions when interacting with foreign-language speakers.
Pricing
It starts with a free version. For professional version – $19/ month and Enterprise – $38/ month.
Live Chat by Formilla – Real-time Chat & Chatbots Plugin
Formilla is a popular WordPress live chat plugin, which is a user experience platform to boost your sales and revenue. Formilla Live Chat offers extensive customization options to cater to your specific requirements, ensuring a tailored solution. It is equipped with a wide range of features to enhance your chat experience and provide live chat functionality.
Formilla can help you turn more of your website visitors into customers. When people visit your site, you can chat with them right away. This means they’re less likely to leave without doing anything. Also, you can use the live chat to see how interested they really are in what you’re offering.
Features
- Access real-time information about your website traffic, including the location and country of your visitors.
- Engage with visitors by initiating chat requests on your website.
- Send emails and messages that really match what the person wants to hear.
- Use Live Chat to get new people interested anytime or help current visitors when you’re online.
- Show special messages to people on your website in different situations.
- Change and set up your chat just how you like it.
Pricing
It starts with the free version. For Premium – $13.99/ month, Professional – $39.99/ month, and for Growth – 59.99/ month.
Smartsupp – live chat, chatbots, video recordings
Smartsupp is the must-have WordPress live chat plugin that serves as your dedicated shopping assistant. It seamlessly integrates live chat and chatbots to optimize your time and facilitate the conversion of visitors into loyal customers.
Smartsupp is like a cool tool combining live chat, chat robots, and video clips. With it, you can see who’s visiting your online store and what they’re looking at. This lets you chat with them and help them decide to buy. The Smartsupp robot is like a 24/7 online shopping helper.
Features
- Chat directly with people visiting your website.
- Deliver exceptional support while enhancing conversion rates.
- Connect your email with Smartsupp’s web chat to consolidate all visitor communication within a centralized dashboard.
- Change how the chat looks with your favorite colors and words. Plus, you can share files and use them in many languages.
- Save visitor email addresses to talk to them later.
- Stay in touch with visitors using a computer or even with a phone app.
Pricing
It starts with a free version. For standard – $19.5/month, Pro – $48/month, and do contact the Smartsupp team for tailor-made solutions.
Crisp – Live Chat and Chatbot
Crisp is another of the best live chat WordPress plugins to expand your email list, generate leads, and improve customer relationships. The plugin offers many features, including live chat, real-time notifications, chatbot functionality, desktop apps, mobile apps, and an availability schedule.
The best part is that these features are readily available without requiring any assistance from a developer. You can start using them immediately to enhance your customer engagement and support capabilities. Crisp enables you to easily embed a free live chat module onto your website, providing visitors with the opportunity to engage in real-time conversations with you.
Features
- Watch what visitors are typing so you can reply quickly and helpfully.
- See details about the visitor like their email, name, photo, where they are, social media profiles, and the pages they looked at on your website.
- Easily make chatbots without needing to know coding.
- Choose when you want the live chat to show so it’s there when you’re ready to chat.
- Receive notifications according to your preference.
- Respond to your customers even when you are away from your computer.
Pricing
It starts with a free version. Pro – $25/ month and Unlimited – $95/ month.
Bonus Plugin
LiveAgent Help Desk Software
LiveAgent is another popular help desk software that enables you to efficiently handle and respond to a higher volume of tickets easily. The software ensures swift and seamless communication. It is incredibly user-friendly and straightforward to implement on your website. By utilizing live chat, you can increase revenue by maximizing customer engagement and satisfaction.
Enjoy unlimited call recordings, an IVR (Interactive Voice Response) system, and agent availability management. By leveraging these capabilities, you can ensure excellent customer service with every call, providing an amazing experience for your customers.
Features
- Use audit logs as reference points in case of escalated queries, enabling you to track and review interactions for resolution.
- Automatically creates optimal workloads for your agents, ensuring efficient distribution of tasks.
- Select a suitable contact form from our premade gallery to integrate into your website, facilitating easy communication.
- Copy and paste images within your tickets for enhanced communication.
- Organize tickets and support agents into different departments for efficient handling.
- Customize email templates for customers and agents to ensure consistent and professional communication.
Pricing
For small businesses – $9/ agent per month, Medium businesses – $29/ agent per month, Large businesses – $49/ agent per month and Enterprise – $69/ agent per month.
How to choose the Best WordPress Live Chat Plugin?
When selecting the best WordPress live chat plugin for your website, consider the following factors to ensure you make an informed decision:
- Look for key functionalities such as live chat, chatbots, file sharing, chat customization, visitor tracking, and integrations with other tools.
- Opt for a chat plugin that is user-friendly and easy to set up.
- Assess the level of customization available with the chat plugin.
- Ensure that the live chat plugin is mobile-responsive and compatible with different devices.
- Check if the live chat plugin integrates with your existing tools and platforms, such as CRM systems, email marketing software, or help desk software.
- Look for a live chat plugin that is lightweight and optimized for performance.
- Read user reviews and ratings of the live chat plugins you are considering.
Give your customers a personalized shopping experience and take your brand to the next level.
Conclusion
After thorough research and analysis, we’ve explored the top ten best WordPress live chat plugins, each with its unique set of features and benefits. With the right WordPress chat plugin, you’re empowering your business with a powerful communication tool.
Select your preferred WordPress live chat plugin today and embark on an exciting journey of growth and success.
Learn more about Best WooCommerce Upsell Plugins, Best WordPress Security Plugins and Best WooCommerce Product Recommendation Plugins.
1. Go to your WordPress dashboard and access WP admin.
2. Navigate to the Plugins section.
3. Select ‘Add New’.
4. Enter the chat plugin name in the search bar.
5. Press ‘Search plugins’.
6. Choose the chat Plugin from the results.
7. Click ‘Install Now’.
8. Press ‘Activate’.
Pros of live chat include immediate customer support, increased customer engagement, and higher conversion rates. However, live chat may have some cons, such as the need for available chat agents, potential language barriers, and the possibility of technical issues.
The success rate of live chat varies depending on various factors, including website traffic, chat agent expertise, and the quality of customer support provided. When used effectively, live chat has been shown to significantly improve customer satisfaction.
Yes, live chat has been proven to improve conversions. By offering immediate assistance, addressing customer concerns, and providing personalized recommendations, live chat can positively impact the buyer’s journey.
When choosing WordPress live chat plugins, consider features such as real-time chat capabilities, customization options, visitor tracking, integration with other tools, mobile responsiveness, chatbot functionality, and analytics/reporting.
